Thank you for shopping at cloweard. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing Time
All orders will be processed and shipped within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipment may be delayed slightly. If there is a significant delay, we will notify you by email.
2. Shipping Time
Delivery time may vary depending on the region.
Estimated shipping times are as follows:
- Standard Shipping: 10–15 business days
- Express Shipping: 5–7 business days
Please note that shipping times are estimates and actual delivery times may vary due to weather conditions, shipping carrier delays, or other factors.
3. Shipping Fees
Shipping fees are calculated at checkout based on the following factors:
- Free shipping for orders over 40 RMB
- Shipping method
- Product weight or size
Some orders may qualify for free shipping promotions during special events.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
Tracking information usually takes 24–72 hours to update.
5. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges.
These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country.
6. Incorrect Shipping Address
Please ensure that your shipping address is correct when placing your order.
We are not responsible for delivery failures or lost packages caused by incorrect addresses provided by the customer.
7. Lost or Delayed Packages
If your package has not arrived for a long time or appears to be lost, please contact us: support@cloweard.com
We will assist you in contacting the shipping carrier and do our best to resolve the issue.
Tel:
Email: support@cloweard.com
Company: briterra Hand
Address: